Refund Policy
1. Satisfaction Guarantee 1.1. At Moekie’s Beeswax Food Wraps, we want you to be fully satisfied with your purchase. If you are not happy with the products you receive, we offer a refund or exchange within 7 days of receiving your order.
2. Eligibility for Refunds 2.1. To be eligible for a refund, the following conditions must be met:
- The request for a refund must be initiated within 7 days of receiving the order.
- The products must be unused, in their original condition, and in the original packaging.
- The products must be free from any signs of damage or misuse.
- Refunds are only applicable to purchases made directly through Moekie’s Beeswax Food Wraps online shop. If the products were purchased from a third-party retailer, please contact the retailer for their refund policy.
3. Initiation of Refund Request 3.1. To request a refund, please contact me at info@moekies-beeswax-wraps.co.za. 3.2. Please provide your order number and a brief explanation of the reason for the refund request.
4. Refund Process 4.1. Once your refund request is received and approved, we will provide you with instructions on how to return the products to us. 4.2. You will be responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that the products reach us safely. 4.3. Upon receiving the returned products and verifying their eligibility for a refund, we will process the refund to the original payment method within 7 days. 4.4. Shipping costs are non-refundable.
5. Exchanges 5.1. If you prefer to exchange the products for a different size or design, please indicate your preference when contacting me. 5.2. Exchanges are subject to product availability. If the desired product is unavailable, we will process a refund instead.
6. Damaged or Defective Products 6.1. In the rare event that you receive a damaged or defective product, please contact us immediately at [customer support email/phone number]. 6.2. We may request photos of the damaged or defective items to assess the issue and provide an appropriate solution. 6.3. If the products are found to be damaged or defective, we will offer a refund or exchange, including the cost of return shipping.
7. Non-Refundable Items 7.1. For hygiene reasons, we cannot accept returns or issue refunds for beeswax food wraps that have been used. 7.2. Gift cards and promotional items are non-refundable.
8. Changes to Refund Policy 8.1. We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this website.
If you have any questions or concerns about our Refund Policy, please contact us at info@moekies-beeswax-wraps.co.za
Last Updated: [30.07.2023]