Privacy Policy
1. Introduction 1.1. At Moekie’s Beeswax Food Wraps, we are committed to protecting your privacy and ensuring the security of your personal information. 1.2. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website and make purchases from our online shop.
2. Information We Collect 2.1. When you visit our website and interact with our online shop, we may collect the following types of personal information:
- Name, shipping address, billing address, and contact information (email address and phone number).
- Payment information, including credit card details or other payment methods used for transactions.
- Order history, including details of products purchased and transaction amounts.
- Communication preferences and feedback provided by you.
- Information is provided voluntarily in customer surveys or promotional activities.
3. How We Use Your Information 3.1. We may use the personal information collected for the following purposes:
- To process and fulfill your orders, including shipping and delivery of purchased products.
- To communicate with you about your orders, account status, and customer support inquiries.
- To send you updates about our products, promotions, and newsletters, if you have opted to receive such communications.
- To improve our website, products, and services based on customer feedback and preferences.
- To comply with legal and regulatory requirements.
4. Data Security 4.1. We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. 4.2. Your payment information is encrypted using secure socket layer technology (SSL) and is never stored on our servers.
5. Third-Party Service Providers 5.1. We may share your personal information with trusted third-party service providers who assist us in operating our website and fulfilling your orders (e.g., payment processors, and shipping companies). 5.2. These service providers are contractually obligated to use your information solely for the purpose of providing services to us and are required to maintain the confidentiality and security of your data.
6. Cookies and Similar Technologies 6.1. We use cookies and similar technologies to enhance your browsing experience, analyze website usage, and improve our services. 6.2. You can manage your cookie preferences through your web browser settings.
7. Data Retention 7.1. We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
8. Your Rights 8.1. You have the right to access, update, correct, or delete your personal information held by us. 8.2. To exercise these rights or to request information about your data, please contact us at [customer support email/phone number].
9. Children’s Privacy 9.1. Our website is not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age.
10. Updates to Privacy Policy 10.1. We may update this Privacy Policy from time to time to reflect changes in our data processing practices or legal requirements. The most current version will be posted on our website.
If you have any questions or concerns about our Privacy Policy, please contact us at info@moekies-beeswax-wraps.co.za.